FAQ

How do I cancel my membership?
Cancel online, submit a ticket, or via live chat.

I don't recognize charges on my credit card statement.
Billing is discreet with the billing processing company's name on statements.

How can I verify if my account has been cancelled?
Confirmation email is sent upon successful cancellation.

How often will I be charged for my membership?
Depends on membership type: trial, monthly, three-month, or one-year.

How does the Trial membership work?
Trial memberships automatically upgrade to monthly unless cancelled.

What if my video playback is choppy?
Try lower quality settings, close other programs, or switch browsers.

I can't log in, why?
Check username/password, or account may be banned for security.

Which web browsers are recommended?
Latest versions of Google Chrome or Firefox.